Welcome to Chapter2. This Shipping Policy explains how shipping, delivery, and order handover work for orders placed through chapter2.pk, WhatsApp, social media, phone, or any other approved remote order channel operated by Chapter2.
This policy mainly applies to online and remote orders. Customers purchasing directly from our physical store in Multan may collect their items immediately unless separate delivery has been arranged.
Delivery Coverage
Chapter2 offers delivery in Multan and in other serviceable cities and towns across Pakistan, subject to courier availability, product type, and order confirmation.
Some locations, remote areas, fragile shipments, oversized products, or high-risk delivery zones may be subject to additional delivery charges, longer delivery times, advance-payment requirements, or order restrictions.
Order Processing
Orders are processed after confirmation and, where applicable, after receipt of the required full payment or advance payment.
Orders may take additional time to process where they involve:
customization or personalization;
made-to-order production;
fragile, oversized, canvas, neon, or special-handling items;
stock transfer or supplier coordination;
payment or address verification.
Estimated Delivery Time
Estimated delivery timelines are as follows:
Within Multan: usually 24 to 48 hours, depending on product availability and order timing.
Outside Multan: usually 3 to 7 working days, depending on city, courier service, and order type.
Delivery timelines are estimates only and may vary due to public holidays, weather, courier delays, traffic conditions, operational workload, seasonal demand, sale periods, or events beyond our reasonable control.
Sunday and public-holiday delivery may not be available in some areas depending on courier schedules.
Shipping Charges
Shipping charges may vary depending on:
order value;
item size or weight;
product fragility;
delivery city or location;
courier selection;
urgency or special handling requirements.
Standard shipping charges may be displayed at checkout. However, for large, fragile, customized, canvas, neon, or oversized items, shipping charges may be calculated separately and communicated before final order confirmation or dispatch.
Where free shipping, discounted shipping, flat-rate shipping, or promotional delivery offers are announced, they will apply only according to the terms of the relevant promotion.
Partial Cash on Delivery (Partial COD)
For selected products, cities, and order values, Chapter2 may offer Partial Cash on Delivery.
Where Partial COD is available:
a required advance amount must be paid before the order is confirmed;
the remaining balance must be paid at delivery or through another approved method communicated by Chapter2;
Partial COD may be unavailable for certain postcodes, high-risk orders, remote areas, fragile items, neon signs, customized items, or large orders.
Chapter2 reserves the right to enable, restrict, or disable Partial COD at its discretion based on the nature of the product, delivery location, order history, or operational risk.
Delivery Address and Customer Responsibility
Customers are responsible for providing accurate and complete delivery details, including:
full name;
valid phone number;
correct address;
city;
landmark or additional instructions where needed.
Chapter2 will not be responsible for delays, failed delivery, or extra charges resulting from incomplete, incorrect, or unresponsive delivery information provided by the customer.
Failed Delivery and Re-Delivery
If a delivery attempt fails because:
the customer is unavailable;
the phone number is unreachable;
the address is incomplete or incorrect;
delivery is refused without valid reason;
the remaining amount under Partial COD is not paid;
then Chapter2 may:
reschedule delivery;
charge re-delivery costs;
cancel the order;
retain any reasonable shipping, handling, packaging, customization, or administrative costs already incurred, subject to applicable law.
Inspection at Delivery
Customers should inspect their parcel as soon as reasonably possible after receiving it.
If you receive the wrong product, a damaged product, an incomplete order, or a product with an apparent defect, please contact Chapter2 promptly in accordance with the Refund & Returns Policy.
In-Store Collection and Store Purchases
Customers may also purchase directly from our physical store or collect eligible orders from the store where such arrangement is offered by Chapter2.
Store collection or in-store purchase timing may differ from website delivery timelines.
Contact Information
For delivery support, shipping questions, or order follow-up, please contact:
Chapter2 Website: chapter2.pk Email:[email protected] Phone: 061 6222637 Address: 18 Citi Mall MCB Bank Road Near Zavia School System, Gole Bagh, Gulgasht Colony, Multan Store Hours: Monday to Sunday, 10:00 AM to 10:00 PM
