At Chapter2, we value your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit chapter2.pk, place an order, contact us, interact with us through WhatsApp or social media, create an account, or purchase from our physical store where your information is provided to us.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
This website, chapter2.pk, is operated by Chapter2.
For privacy-related questions, you may contact us at:
Email:[email protected] Phone: 061 6222637 Address: 18 Citi Mall MCB Bank Road Near Zavia School System, Gole Bagh, Gulgasht Colony, Multan
Information We Collect
We may collect the following types of information:
Information you provide directly
This may include:
your name;
phone number;
email address;
billing address;
delivery address;
account login details;
order details;
payment confirmation details;
messages, inquiries, reviews, or support requests;
customization details you provide for personalized orders.
Information collected automatically
When you use our website, we may automatically collect certain technical data such as:
IP address;
browser type;
device type;
pages visited;
date and time of visit;
referring website or source;
cookie and session data.
In-store or remote-order information
If you place an order through WhatsApp, social media, phone, or at our physical store, we may collect the information reasonably necessary to process your order, support your request, arrange delivery, or issue a receipt.
How We Use Your Information
We may use your information to:
process and manage orders;
deliver products and coordinate courier services;
verify payment and reduce fraud;
communicate order status and delivery updates;
provide customer support;
manage your account;
improve our website, service quality, and product offering;
send service-related messages;
send promotional messages or offers where you have interacted with us or where permitted by applicable practice;
comply with legal, tax, accounting, or regulatory requirements.
Payment Information
Payments may be processed through approved third-party payment providers, bank transfers, or other supported methods.
Chapter2 does not intend to store full card details unless specifically supported and securely handled through an approved payment system. Payment-related information may be processed by the relevant payment service provider according to their own privacy and security practices.
Sharing of Information
We may share your information only where reasonably necessary, including with:
courier and logistics partners;
payment service providers;
website hosting, maintenance, or technical service providers;
customer support tools or communication platforms;
legal, regulatory, tax, or law-enforcement authorities where required by law or lawful process.
We do not sell your personal information as part of our ordinary business operations.
Cookies and Website Tracking
Our website may use cookies, session tools, and similar technologies to:
keep users logged in;
remember cart activity or preferences;
improve website functionality;
understand website traffic and usage patterns;
support marketing or remarketing tools where enabled.
You can control cookies through your browser settings, but disabling cookies may affect some website functions.
Marketing Communications
We may send you updates, offers, or promotional content through email, SMS, WhatsApp, social media, or similar communication channels where you have contacted us, purchased from us, subscribed, or otherwise interacted with Chapter2.
You may ask us to stop promotional communications at any time.
Data Retention
We keep personal information for as long as reasonably necessary to:
fulfill orders and after-sales support;
maintain business and transaction records;
comply with tax, accounting, legal, or operational requirements;
resolve disputes or enforce our policies.
When information is no longer reasonably required, we may delete, anonymize, or securely archive it, subject to applicable operational and legal requirements.
Data Security
We take reasonable administrative, technical, and organizational steps to protect your information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, server, payment system, or online transmission method can be guaranteed to be completely secure. You use the website and submit information at your own reasonable risk.
Third-Party Links and Services
Our website may contain links to third-party websites, social platforms, payment services, maps, or other services. Chapter2 is not responsible for the privacy practices, content, or security of third-party websites or services.
You should review the privacy policies of those third parties separately.
Children’s Privacy
Chapter2 does not knowingly collect personal information from children in a manner intended to create an independent customer profile without involvement of a parent, guardian, school, or responsible adult where such involvement is appropriate.
Orders and transactions should be made by persons able to provide valid purchase and contact details.
Your Choices
You may contact us to:
update or correct your information;
ask about the information connected with your order or account;
request that we stop promotional messages;
request deletion of certain information where reasonably possible and not inconsistent with our legal, accounting, fraud-prevention, or operational obligations.
Chapter2 may retain information where necessary for legitimate business, legal, tax, dispute-resolution, or security purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting the revised version on our website. The updated version will apply from the date it is published unless otherwise stated.
Contact Information
For questions about this Privacy Policy or your personal information, please contact:
Chapter2 Website: chapter2.pk Email:[email protected] Phone: 061 6222637 Address: 18 Citi Mall MCB Bank Road Near Zavia School System, Gole Bagh, Gulgasht Colony, Multan Store Hours: Monday to Sunday, 10:00 AM to 10:00 PM
