We accept returns only if: (i) the disputed item was not on your order (ii) had a production imperfection. All such items must be reported within 24 hours of the receipt of your order for a refund/replacement claim and must be sent to us in their original packing within 3 working days. Any claims that do not meet these criteria will not be entertained.
Replacements / Refunds
You reserve the right to demand replacement/refund for incorrect item(s). If you choose a replacement, we will deliver such item(s) free of charge. However, if you choose to claim a refund, we will offer you a refund method and will refund the amount in question within 15-30 days.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we may evaluate and resolve the issue.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your payment will be deposited in your bank account. Please remember it can take some time for refund payments to be processed.
